Spoons.
Last
week, we took some friends out to a new restaurant, and noticed that
the waiter who took our order carried a spoon in his shirt pocket.
It seemed a little strange.
When the waiter brought our water and cutlery, I noticed he also had
a spoon in his shirt pocket. Then I looked around and saw that all
the staff had spoons in their pockets.
When the waiter came back to serve our soup I asked, "Why the
spoon?" "Well, "he explained, "the restaurant’s owners hired
Andersen Consulting to revamp all our processes. After several
months of analysis, they concluded that the spoon was the most
frequently dropped piece of cutlery. It represents a drop frequency
of approximately 3 spoons per table per hour. If our staff are
better prepared, we can reduce the number of trips back to the
kitchen and save 15 man-hours per shift."
As luck would have it, I dropped my spoon and he was able to replace
it with his spare. "I’ll get another spoon next time I go to the
kitchen instead of making an extra trip to get it right now." I was
impressed.
I also noticed that there was a string hanging out of the waiter’s
zip on his trousers. Looking around, I noticed that all the waiters
had the same string hanging from their flies. So before he walked
off, I asked the waiter, "Excuse me, but can you tell me why you
have that string right there?"
"Oh, certainly!" Then he lowered his voice. "Not everyone is so
observant. That consulting firm I mentioned also found out that we
can save time in the rest-room. By tying this string to the tip of
you know what, we can pull it out without touching it and eliminate
the need to wash our hands, shortening the time spent in the
rest-room by 76.39 per cent."
I asked "After you get it out, how do you put it back?"
"Well," he whispered, "I don’t know about the others, but I use
the spoon."
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